Frequently Asked Questions
Below are some of the most common questions we get from guests planning their vacation to Fort Lauderdale. If you have any questions that are not covered on this page, please review our Policies and Amenities pages, or Contact Us for more information or to book over the phone.
Before Your Check-in
Our standard check-in time is 4:00 PM and check-out time is 10:00 AM. Should you wish for an earlier or late check-out we would not be able to approve until 48 hours prior as it mostly depends on our housekeeping schedule and the new guest arriving or past guest departing times.
If early check-out or late check-out is approved, a $25.00 per hour charge does apply.
Our homes are all on a keyless entry system, so it is a self-check-in. Should you require us to meet you, please let us know in advance.
We have a 30-day cancellation policy, cancellations before 30 days will get a full refund. Cancellations 14 days prior to your arrival date will receive a 50% refund. There is no refund for cancellations within 14 days of arrival date.
We highly recommend that our guests purchase trip insurance through our CSA Travel Protection Plan (PDF), which is an option that can be selected when booking online.
Property Amenities
Most of our homes allow for small well-behaved pets. There is a $150.00 fee per pet that will be added. View our Pet-Friendly Properties.
Our condos do not allow pets of any kind.
Most of our vacation homes are within 5 miles of Fort Lauderdale Beach, our condos are just 1 block away from the beach!
Yes, we supply quality Land’s End pool/beach towels for your use, as well as a cooler and travel beach chairs.
Yes, we do supply you with a highchair and Pack ‘n Play on request, at no additional charge.
If your vacation home is not on a waterway, then they are completely private and fenced in on all sides. If the vacation home is on a waterway, the home is semiprivate and is fenced in on the sides of the home.
Yes, all of our pools are heated to 88 degrees.
We do not allow any events or parties of any kind at any of our properties.
Maintenance & Housekeeping
Yes, the pools are cleaned 2 times per week and you do not need to be home during this service.
Should you want house cleaning during your visit please arrange this directly with our office to schedule and go over the rate.
Property Location & Logistics
Most of our vacation homes are within 5 miles of Fort Lauderdale Beach, our condos are just 1 block away from the beach!
Most of the properties are within 10 miles of the Fort Lauderdale International Airport.
Miami is about 30 miles from our properties.
Yes! We have many homes throughout Fort Lauderdale! Please explore our property listing to see them all, or visit our Category directory if you’re interested in a specific neighborhood.
During Your Stay
Yes, our staff is available and close by to you should you need us during your stay for issues.